Published by Sue Johns-Chapman
Published Date 08.09.2026 
How Pro Carrier reached the UK eCommerce Awards shortlist
Who we are
Pro Carrier is a UK cross-border eCommerce commercial carrier. Established in 2019 and built on freight-forwarding heritage stretching back to 2009, we work across freight, eCommerce, returns and retail, bringing the whole delivery journey together into one managed service. We sit at the centre of the chain to connect sellers and buyers across borders, so our clients can give their customers a smoother, more predictable experience from checkout to doorstep.
In just a few years, we’ve grown at pace, delivering more than ten million parcels for some of the biggest names in retail and ranking number 20 on this year’s Growth Index of the UK’s fastest-growing companies.
We’re an agile, customer-obsessed business with the ability to move at pace and build at scale. We work tirelessly to ensure we’re delivering solutions which remove frictions and enable healthy trade, which is exactly how the work behind our nomination came about.
What we have been shortlisted for
We are delighted to have been shortlisted at the UK eCommerce Awards 2026. Our shortlisting recognises a market-first cross-border shipping solution that makes UK to US C2C selling as simple as a domestic sale.
Cross-border eCommerce has often carried friction that domestic selling does not. The biggest obstacle is the Delivered Duty Unpaid model, where a parcel arrives and the recipient is met with a surprise bill for VAT and duties before they can even receive it. Hidden costs, unexpected delays and admin at the doorstep are exactly the kind of experience that loses a sale and erodes trust.
Our brief was simple, and deliberately ambitious: make an international transaction feel indistinguishable from a domestic one. So, we built a fully integrated solution that treats logistics as a front-end feature, not a back-end afterthought. Customs clearance technology, airfreight and final-mile delivery all run inside a single, unified system. Duties and VAT are calculated and paid at checkout, buyers and sellers never touch a customs form, and the entire route from origin pickup to final-mile delivery sits within one ecosystem.
What made the solution stand out was its starting point. Instead of optimising the existing cross-border process, we redesigned it, so the border becomes invisible to the customer entirely. The results speak for themselves: 95%+ on-time delivery, 49% month-on-month volume growth, and improved conversion for the sellers using it.
Read the full story
We have written up the project in full, from the challenge to the results. You can read the complete case study on our website: Read the full case study
What it means to us
For everyone at Pro Carrier, this nomination means a great deal. It’s a genuine boost to the whole team, and a welcome moment to recognise the sheer amount of work that has gone into building this solution. We set out to create something that didn’t just solve a problem for one customer but could scale to deliver real value across the industry, and being shortlisted tells us we’re on the right track. We’re proud of what we’ve built: a solution we believe is genuinely industry-leading, designed around the needs of the people who use it every day. This recognition is a moment to pause and appreciate that.
“It’s been a real privilege to help build something genuinely new to the market. When you’re creating a solution from scratch, there’s no playbook to follow, just a lot of good ideas, trial and error, and a team willing to figure it out together. Seeing that work recognised like this makes all those late nights and whiteboard sessions feel worth it.”
— Gemma, Account Director, Pro Carrier
“Being shortlisted at the Uk eCommerce Awards is a proud moment for the whole team who have worked incredibly hard to deliver this pioneering solution. This solution came from understanding the real barriers for marketplace sellers across borders. What we have delivered ensures that neither side feels a customs friction. To see it recognised alongside the best in the industry is hugely rewarding…”
—Chris, Commercial Director, Pro Carrier
Whatever happens on the night, reaching the shortlist is a milestone we will carry into everything we do next. Our thanks go to the UK eCommerce Awards team, and to everyone who has been part of this journey with us.
Links: weareprocarrier.com | LinkedIn | Case study
