Published by isobel.regan@dontpanicprojects.com
Published Date 17.10.2022 
Intersoft is an award-winning delivery management platform supercharging small and large UK and international retailers, brands, and third-party providers Intersoft offer a seamless multi-carrier shipping platform to scale eCommerce.
Its key customers are retailers and third-party providers who need a one-stop-shipping-software-solution. The easy to implement API allows customers to manage all their carriers, including adding returns and tracking to enhance the delivery experience.
On 12th September 2022, the shortlist for this year’s UK eCommerce Awards were announced. Intersoft were among those who received nominations, picking up two that aim to recognise an innovation that has changed eCommerce for the better.
The eCommerce Innovation Award and the eCommerce Software or Extension of the Year Award are given to companies within the eCommerce space whose developments have allowed them to achieve incredible success over the past year.
eCommerce Innovation Award
With more challenges than ever facing the eCommerce industry over the past few years, it’s no wonder that delivery management has had to adapt swiftly to new demands. The Innovation Award highlights Intersoft’s efforts in creating a new SaaS solution to aid Royal Mail in overcoming one of their biggest hurdles.
The solution Intersoft developed is called ‘Automated Over Labelling Solution’, which fixes issues with labels on packages automatically, reducing the reliance on manual processing. Whether it’s a fraudulent label, such as a deliberately inaccurate weight given, or unreadable barcodes, errors such as these can cause huge delays. With this solution, inaccurate labels can be seamlessly fixed, with automatic sorting successfully producing the correct labels four times faster compared to manual processes.
For Royal Mail, it was essential that the new system could be seamlessly integrated into their existing sorting hubs. The team at Intersoft made sure this was the case, whilst also enabling over 10,000 users to install this solution across different sites. Any one of these users can then manually input new information into the system, which then automatically produces new labels with the updated data.
eCommerce Software or Extension of the Year
It’s fair to say that Covid-16 had a widespread impact on eCommerce. The industry saw incredible growth at a time, whilst also stepping into uncharted waters rising after Brexit. During this time, Royal Mail struggled with presenting the required data for customs in Ireland and other EU countries.
This is where Intersoft stepped in. In just four weeks, Intersoft increased the rate of successful shipments Royal Mail saw from 20% to over 78%. This significant improvement was thanks to Intersoft’s International Export Direct Entry (IEDE) optimisation project, which has been recognised with a nomination for the Software or Expansion of the Year award. IEDE is a crucial step in delivering internationally, providing quick and easy access to accurate information via barcodes.
“Intersoft were instrumental in making this programme a success by remaining flexible to the changing needs of the project and shifts in business priorities”. – Royal Mail
Throughout both projects, providing the right solution for the customers problems was always at the forefront of Intersoft’s development. It is this, and the constant drive to be ahead of the game in the eCommerce space, that means Intersoft can work to create new systems and workflows to consistently improve shipping performance. To have received nominations for awards in innovation and software reminds team of the excellent achievements they have realised this year, and to keep moving forward to even greater accomplishments.
“The past 2 years have been challenging for everyone to say the very least. During a pandemic, the Intersoft team adapted, collaborated, and most importantly supported one another which laid the path for success. It’s an honour to be shortlisted for these awards and reflects the team’s hard work and dedication”. – Aron Silan, Chief Operating Officer, Intersoft
Conclusion
Intersoft’s development of unique and worthwhile solutions such as these place us at the centre of the ever-evolving delivery landscape, and these nominations recognise our contributions to eCommerce solutions. The UK eCommerce awards ceremony takes place on the 3rd of November, and Intersoft will be there to accept the nominations and, possibly, an award.
