The team here at Scurri are delighted to be shortlisted for the Delivery & Logistics Partner category of the 2023 UK eCommerce Awards.
Scurri is customisable next-generation delivery management and post-purchase experience software that was created to put retailers in control of one of the most fundamental pillars of their businesses, delivery. We process over 150 million orders every year and our growing teams spanning Ireland, the UK and Europe support an international customer base of leading brands and retailers, including Gousto, Beauty Pie, Everything5pounds, Biscuiteers and Natural Baby Shower.
With over 1,000 carrier services and 97% carrier coverage in the UK, we provide a robust and reliable last-mile delivery service offering to retailers. We offer the highest level of flexibility in the industry for effective carrier management and shipment allocation, to improve speed and choice for shoppers, as well as maintain cost-effective and efficient fulfilment operations for retailers.
At a time when many other providers are actively cutting headcounts and reducing investment, we remain committed to delivering exceptional customer service. This has seen the business recognised with an industry-leading Customer Satisfaction (CSAT) score of 94% and a Net Promoter Score (NPS) of +82, all while processing 150 million shipments for clients and with platform uptime in 2022 coming in at 100%. We’re understandably very proud of these numbers because they reflect the hard work and dedication of the team in crafting successful and seamless delivery services. And that’s why we love shouting about them – and having other people recognise them too – which is why we are so pleased to have been nominated in this year’s UK eCommerce Awards.
This year, we launched our newest product in the post-purchase experience software space, Scurri Track Plus, which helps retailers boost loyalty and repeat purchases, combined with reducing ‘Where Is My Order’ (WISMO) queries and associated costs, through branded tracking communications. We developed Scurri Track Plus because we saw an increase in consumer demand for a joined-up post-purchase experience – our recent research shows that 90% of consumers see continuous post-purchase updates as a non-negotiable part of their buying journeys.
Looking ahead, it seems certain that 2024 will continue to bring challenges for retailers and brands. The economic outlook is uncertain and consumer confidence, which has been remarkably resilient, is now lower across a wider range of demographic groups. In the context of this, one would assume that demand for eCommerce – and in general – faces downward pressure, however, there are growth opportunities available to retailers willing to innovate. To succeed, retailers will need to take control over the key pillars of delivery management: cost, offer, operations, issues, growth, and experience. A delivery management platform combined with post-purchase experience software gives retailers back control of the last-mile experience. From ensuring the most suitable delivery option is presented, to proactively identifying potential issues for quicker resolution, to improving the full customer experience with branded post-purchase tracking updates and personalised offers at high engagement points. Leveraging innovative technology can improve the customer experience, boost loyalty, and deliver all-important revenue growth.
Wishing all the UK eCommerce Awards finalists the best of luck for the ceremony on November 2nd when the winners will be revealed.