Published by isobel.regan@dontpanicprojects.com
Published Date 24.10.2022 
Leading eCommerce integration provider, Patchworks, is excited to be shortlisted for two awards at this year’s UK eCommerce Awards – eCommerce Software of the Year and the eCommerce Innovation Award and is among the most innovative businesses changing the face of retail and eCommerce.
It’s a big deal for us to be recognised among such impressive businesses and entering these awards is the perfect time to reflect on the company’s achievements. Since we were founded in 2014, we’ve had the pedal down, then the pandemic accelerated the opportunity to bring value to our customers through innovative tech processes. In the last year we’ve grown our client base by 51%, and it’s been our most successful commercial year to date.
Continually redefining what’s possible
Our powerful integration platform as a service (iPaaS) is the reason we entered these awards, which our team of developers have poured their passion for tech and ecommerce into building and developing. It’s an easy-to-use platform that connects core business applications – whether that’s an ecommerce platform, warehouse software, ERP, 3PL, or anything in between.
Patchworks is flexible and infinitely scalable, meaning no matter how big a client of ours gets, they’re always prepared for peak trading periods. Many of our forward-thinking clients, such as Lounge Underwear and Muscle Nation, had a record-breaking Black Friday in 2021 supported by our platform.
What makes Patchworks unique is that we’re more than just an iPaaS. We’ve recently released two exciting products including Patchworks BI – a business intelligence solution designed specifically with ecommerce in mind. None of our competitors offer a native BI solution, which offers that single view of your business.
The other is called Stockr, a stock control service. This unifies all of a company’s stores, regardless of platform, so that when items sell out in one, the website can draw from a single pool of stock to avoid overselling and underselling – critical for Black Friday/Cyber Monday and for long-term retail success.
Our relationships with our clients and partners mean everything to us. We always strive to give them the best experience possible; and our status as a remote and global company uniquely positions us to be able to provide technical support and advice round-the-clock.
We’re helping fast growing retail businesses – including Trinny London, Lounge Underwear, and Cox & Cox – pull their data into one place, and turn raw numbers into ‘so what?’ insights for their businesses. With a data-driven approach, they can redefine the boundaries of innovation and build their competitive edge and revenue.
As online sales have continued to soar, driven by the pandemic, customer expectations have spiraled. It’s critical that retailers can integrate complex tech stacks quickly and efficiently, and use their data to make intelligent business critical decisions. It’s no longer enough to simply be an iPaaS, connecting A to B or ERP to WMS.
Driving the future of eCommerce
With the Patchworks platform, brands build complex and seamless journeys, connecting key ecommerce systems, including storefronts such as Shopify and BigCommerce, warehouses, ERP and finance, and marketing software globally. Patchworks takes control of all the data, manipulating it and allowing triggers for actions to be built based on this data. It could be linking an ecommerce platform to a warehouse management system (WMS) or helping brands put in place different payment options to better satisfy customers.
This empowers brands to transcend from eCommerce to iCommerce, using data intelligently between all businesses functions to drive revenue and growth – not just connecting it. Retailers can simplify tech stack integration while accessing the broadest range of systems to integrate, as well as picking the ideal partner for their needs.
Perfect blend of technology and expertise
But it’s not all about tech – it’s our people that make Patchworks truly successful. With expert support, a dedicated project manager and extra manpower during peak sales periods, Patchworks acts as an extension of our clients’ in-house IT team.
At Patchworks, it’s definitely a team effort to deliver exceptionally high standards of service and to continually push the boundaries of what’s possible. It’s this perfect blend of people and technology that we hope will win us an award on the night!
