Published by Sue Johns-Chapman
Published Date 12.09.2022 
Voyado is the leading Customer Experience Platform (CXP) for e-commerce players and retailers in the Nordics, providing valuable customer insights and tools for super-sharp customer communications. Powered by AI, Voyado makes it easy for brands to create personal and relevant shopping experiences – at every single touchpoint. And with the recent acquisition of Apptus, the next-generation solution for on-site conversion and product intent, Voyado is growing more rapidly than ever into new markets including the UK.
So, what is Voyado?
We provide retailers with a platform that creates customer loyalty – which leads to increased revenue. And Voyado is as easy to use as it is powerful!
You can say bye-bye to using multiple systems when you switch to Voyado. Here’s some of what you’ll get:
- A unified customer database that gives you customer data and tracks customer behaviors – for marketing and sales opportunities.
- AI predictions like churn score and product recommendations.
- Endless amounts of automation – emails, SMS, social connect, and app-push – that help you sell more.
- Designed email function with drag and drop modules – including product feed, NPS score, social media feed, and much more.
The typical Voyado customer
- Retail or brand
You sell products via your own physical stores.
- Omni retail
You run your business both through a physical store and an online shop.
- E-commerce
You’re running a pure e-commerce business (pop-up shops might occur once in a while)
Here’s why our customers chose Voyado
Tailored for retail
You won’t find a better platform to increase customer loyalty in retail. And we say that with confidence because we’ve been focusing solely on building Voyado for the retailer. And where attention goes, energy flows – so to speak.
Easy to implement and use
It’s important for us that Voyado is used by our customers – without you having to pay for consultants. That’s why we made this powerful platform super easy to implement and use. Plus, our customers say it’s really fun to use!
The care and support
The reason we’re mentioning the true care and support we will give you as our customer – is because of the simple fact that it’s 100 % true. Our values are heavily grounded in taking care of our customers and make you shine.
Why is marketing automation beneficial for your business?
Your customers are exposed to a massive load of brand messages every day, and most of them will pass by unnoticed. You need to stand out and be hyper-relevant to win (and keep) your customers’ attention!
By understanding and utilizing your customer data – like demographics, transactions, and browsing history – you can create relevant customer experiences at scale. By doing so, your communication will fit every single customer perfectly. Every single time.
Abandoned cart automation
Around 75% of people leave products in an abandoned cart instead of checking out. But instead of seeing them as lost customers, take advantage of the fact that you now know exactly what the customer is interested in! Send a friendly reminder that they left something in their cart through automation. These emails have an open rate of 50 percent, and at least 10 percent of those customers will go back and complete the purchase.
The data, insights, prediction scores, and campaign management you get in Voyado, will almost effortlessly make your communication super sharp – and your customers will love it. Ready to hear more? Of course you are! Get in touch now and we’ll go through how Voyado can revolutionise your customer experience.
